Order & Shipping Policy

International Orders

For all international orders please call 518.833.2664 or contact us via our contact page.  INTERNATIONAL ORDERS MAYBE SUBJECT TO IMPORT DUTIES.  IMPORT DUTIES ARE THE RESPONSIBILITY OF THE BUYER.

Order History

Please call 518.833.2664 to get information about your past orders.

Shipping Status

For inquiries into the shipping status of your order please call 518.833.2664 Monday - Friday 9am-5pm EST.


If you are not completely satisfied with your purchase, please send the item unopened back to us within 7 days of purchase. We will be happy to issue a credit once the merchandise has been received by our warehouse in perfect condition.

Please make sure to include your Tipton Charles receipt and provide us with a daytime phone number to contact you. To make a return by mail, please contact us by phone at 518.833.2664 Monday - Friday 9am-5pm EST.

Subscribe to Our Mailing List

Receive Special offers and News about Our Products